Personal Information
We won’t sell any customer information for the purposes of marketing. You can read our privacy policy below for full details.

Shipping 
Bio Natural Solutions attempts to send out deliveries within 1-2 working days from receipt of the order, with final delivery anticipated to be between 4-7 working days depending on postal services. However delivery times should only be used as an indication, and Bio Natural Solutions will not be held liable for any delays in this process. Shipping costs are calculated at the time of checkout. Please contact staff for personalised estimated delivery times if you wish.

Product Information
Product descriptions made by Bio Natural Solutions intend to be as accurate and up to date as possible. However, Bio Natural Solutions will not be held liable if elements of the descriptions are inaccurate or not current. In the event that a product has been purchased as a result of a discrepancy in the product description, Bio Natural Solutions will offer an exchange for a product of equal or lesser value within 7 days of receipt of delivery (excluding shipping costs).

Accounts
If you decide to use this site and create an account, it is important to know that you are responsible for the confidentiality of your account and password as well as restricting access to the electronic device you are using to browse this site. Bio Natural Solutions reserves the right to remove or edit content that is harmful in any way at their sole discretion as well as refuse service and terminate accounts.

Prices
Prices for goods and deliveries on this website are current at the time of purchase; however they are subject to change at the discretion of Bio Natural Solutions. The customer is responsible for any taxes or other liabilities imposed by governmental agencies.

Indemnity and Liability
In no event shall Bio Natural Solutions, its officers or affiliates be liable to any user of this website or any other person, or other entity for any direct, indirect, special, incidental, consequential or exemplary damages (including, but not limited to physical harm, loss of profits, loss of data, loss of use, or cost of obtaining substitute goods or services) arising out of the use, inability to use, unauthorised access to or use or misuse of the products or the website or any information contained thereon, whether based upon warranty, contract, tort (including negligence), or otherwise. By using this website and its products and services, you agree to indemnify, hold harmless and defend Bio Natural Solutions from any claims, losses, liabilities, and all costs and expenses of defence, including but not limited to, attorney?s fees, resulting directly or indirectly from a claim by a third party that arises in connection with the use of this website, services or products by you or any other person accessing the website using your member login account.

Bio Natural Solutions Pty. Ltd.

1. We respect your privacy

1.1. Bio Natural Solutions Pty. Ltd. respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2. “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

2.1. Bio Natural Solutions Pty. Ltd. will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.3. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

3.1. Bio Natural Solutions Pty. Ltd. collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4.1. Bio Natural Solutions Pty. Ltd. may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2. Bio Natural Solutions Pty. Ltd. may contact you by a variety of measures including, but not imited to telephone, email, sms or mail.

5. Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Bio Natural Solutions Pty. Ltd., www.bnsolutions.com.au, its customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to Australia, Singapore.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

6.1. Bio Natural Solutions Pty. Ltd. is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please mail us at info@bnsolutions.com.au.

7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to P.O. Box 2107 , Gladstone Park, Victoria, 3043. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

10.1. When you visit our website

When you come to our website (www.bnsolutions.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2. Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

10.3. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Bio Natural Solutions Pty. Ltd. is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.