Refund Policy

We offer an extensive range of highly effective eco-friendly cleaning products and wastewater treatment solutions based on Bio-Bacterial technology for household, commercial and industrial use.

This is a common process in nature, engineered to treat common cleaning problems without the need for harsh chemicals, making cleaning tasks simpler and friendlier with our beloved planet.

Bio Natural Solutions aims to provide extensive information on sizing, product attributes and other general information pertaining to our products. This is to ensure that customers can make informed decisions about their purchases. However we realise that mistakes can still occur and therefore Bio Natural Solutions offers an exchange for another product of equal or lesser value within 10 business days of delivery (excluding shipping costs). Returns may be accepted subject to a minimum handling charge of 20% of invoice value. Please return your item with the original receipt and a brief explanation of the problem. If an item has been damaged in transit, Bio Natural Solutions will consider accepting the return and will offer a replacement at no extra cost.

In the event that the customer receives products within 7 days that are damaged or defective pursuant to the manufactures warranty please contact staff via email. Bio Natural Solutions will examine the goods for defects, and if found will exchange them immediately. If an exchange is not possible a full refund will be made. The cost of returning defective items will not be at the customers expensive.

It is imperative that returned items are in their original condition, including its packaging. Bio Natural Solutions reserves the right to withhold credited funds if these conditions are not met. Bio Natural Solutions will process refunds but customers will still be charged the shipping costs of the item. In the event an exchange is required customers will need to pay a re-delivery fee depending on the size of the order.

Remember, the easiest way to live in a more sustainable way is to make better choices and take any action!